• Service Time: 24/7
  • 904-456-3851
  • Jacksonville, Florida
  • jaxhousecleaningservice@gmail.com
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904-456-3851

FAQS

Frequently Asked Questions

What Cleaning Products Do You Use?

Jacksonville House Cleaning Service uses safe, effective products like vinegar, hydrogen peroxide, and essential oils to ensure a spotless home without harsh chemicals. While we accommodate product requests, we avoid using Pledge, Bleach, or CLR. For tough oven cleaning, we may use a fume-free cleaner unless requested otherwise.

first cleaning with Jacksonville House Cleaning Services takes longer as we bring your home to a maintenance level. Factors like pets, kids, home size, and buildup affect the time. Regular cleanings—weekly, bi-weekly, or monthly—help maintain your home, reduce cleaning time, and lower costs. Sporadic cleanings take longer due to more buildup between visits.
Cleaning times vary based on your home’s needs. After the first cleaning, Jacksonville House Cleaning Services will provide a consistent estimate for future cleanings.

We love pets, but their comfort and safety are our priority. If your pet is fine around new people and noises like vacuuming, it’s okay to have them at home. For safety, werecommend keeping pets in a crate or separate room during cleaning. If a pet seems uncomfortable or acts threatening, our cleaners are trained to leave and contact you to discuss next steps.

Jacksonville House Cleaning Services is bonded and insured, making us a trusted choice for cleaning services in Jacksonville. We’re happy to provide proof of insurance upon request.

We ensure all beds are always made, regardless of linen changes. If you’d like us to change the linens, simply leave fresh ones on the bed, and we’ll take care of it. If you don’t have a spare set, we can launder the linens for you—just let us know in advance. Additional laundry services are also available, but please inform us ahead of time to allow sufficient time for the task.
We ensure all beds are always made, regardless of linen changes. If you’d like us to change the linens, simply leave fresh ones on the bed, and we’ll take care of it. If you don’t have a spare set, we can launder the linens for you—just let us know in advance. Additional laundry services are also available, but please inform us ahead of time to allow sufficient time for the task.
Simply fill out our quick estimate request, and we’ll get back to you within 24 hours with an estimate. During this time, we’ll also clarify any necessary details. Once you book your cleaning, you’ll receive a confirmation email and our client guidelines to review, sign, and return before your cleaning. That’s it—leave the cleaning to us and focus on what matters most!

We’re happy to accommodate special requests! Just let us know 48 hours in advance to ensure we have the tools and time needed. Flexibility and great service make Jacksonville House Cleaning Services a trusted name in cleaning!

Absolutely! Many clients choose to set a specific number of hours to stay within their budget. We charge hourly and will work with you to prioritize the main areas during your scheduled time. Please note, we have a 3-hour minimum.
After your cleaning, we’ll email an invoice due upon receipt. Pay via debit/credit card, check, or at our office. Unpaid invoices must be cleared before services can resume, and repeat late payments may require prepayment. A card on file is optional and only charged if payment is overdue by 7 days
Cancellations require 48-hour notice via email or voicemail. Late cancellations incur a 25% charge, and same-day cancellations are charged 50%. Rescheduling can be arranged, and all cancellations must go through our office.

Cancellations require 48-hour notice via email or voicemail. Late cancellations incur a 25% charge, and same-day cancellations are charged 50%. Rescheduling can be arranged, and all cancellations must go through our office

At Jacksonville House Cleaning Services, we handle accidental damages with integrity, documenting and reporting them immediately. We’ll work to resolve issues through repair, replacement, or insurance claims if needed. For irreplaceable items, please store them securely. Pre-existing damage or improper installations are excluded. Share concerns during booking for peace of mind.
Tips are always appreciated but never expected. Many clients choose to tip after each cleaning, while others prefer a larger tip at the end of the year. We value your appreciation and encourage you to leave a review on our website or Facebook page—it means the world to us!

At Jacksonville House Cleaning Services, we offer flexible scheduling with weekly, bi-weekly, monthly, or occasional cleanings. We also provide move-in/out and special event services, all on a no-contract basis, allowing you to adjust as needed. For commercial clients, we can clean during work hours or after hours to suit your schedule.

The Jacksonville House Cleaning Service team is reliable, professional, and committed to your satisfaction. With integrity at the heart of what we do, we always go above and beyond to deliver the exceptional service you deserve.
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  • 904=456-3851
  • Jacksonville, Florida
  • jaxhousecleaningservice@gmail.com

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